Coming Soon! Document Attachment Feature in NaviNet^®

Soon you will have the ability to attach supporting documentation at the same time you are submitting your authorization requests via NaviNet, as well as responding to inquiries and requests for additional information. 

This feature will reduce the need for you to fax supporting documents separately or wait for assistance by phone. It will be available to you in August 2019. The ability to attach these documents in NaviNet at the same time as the request or inquiry will:

• Ensure that our providers receive the right supporting documentation to make more informed and timely medical necessity decisions
• Simplify and expedite the overall process
• Reduce administrative burden

Stay Posted for More Details

We’ll be sharing more about this feature in the weeks to come. Stay posted to the Provider Resource Center and NaviNet Plan Central, and also check your email for additional information and resources, including:

• Additional messaging on details of the document attachment feature
• Helpful job aids to give you step-by-step instructions
• Webinars to walk you through the process in real time

We appreciate the work you do in caring for our members. We’re working to empower you with helpful tools and resources to help you deliver the right care more efficiently.

NaviNet is a registered trademark of NaviNet, Inc., which is an independent company that provides a secure, web-based portal between providers and health care insurance companies.